Cancellation
To cancel, please contact us immediately as all orders submitted by 1pm are shipped out same business day. If an item has already been shipped, it cannot be canceled. A rejected shipment will be treated as a return.
Shipping Damaged, Product Defect, Received Incorrect Item
If you believe you have received an incorrect, defective or damaged item, please keep the product in the original packaging and reach out to us.
Do not worry. We take full responsibility.
A photo of the received product will be required to identify the product and shipment. This window closes 30 days after the delivered date.
Returns
30-Day Return Policy
Eligible return items must be unused and in the same condition and original packaging it was received in.
Standard returns are subject to a 15% restocking fee
Any partially used items will not be accepted for a refund
Returns must be made within 30 days of delivery with a receipt or proof of purchase. In some cases, partial refunds may be granted for returned items not in its original condition or with missing parts.
Opened or used ink ribbons and imprinters are non-returnable.
Shipping costs are non-refundable except in the case of incorrect, defective or damaged items.
Refused shipments will be treated as a return with a 15% restocking fee. Customer is responsible for any shipping costs incurred by refusing shipment.
Clearance Items are NON-returnable, No exceptions
Refused shipments will be treated as a return with a 15% restocking fee. Customer is responsible for any shipping costs incurred by refusing shipment.
The replacement order may be shipped only after you ship the original item(s) back to seller. We recommend you to ship back the original item(s) as soon as you request a replacement. Once the return label is scanned by the carrier, the reshipment will be initiated.
Returning Instructions:
Items must be packaged in their original condition, and the package should be traceable.
Customers may purchase their own traceable shipping label or request a return label from us(cost will be deducted from the refund).
Return Shipping Address: Gorilla Paper, 1125 Lunt Ave, Elk Grove Village IL 60007, United States
Once we receive and inspect a returned item, the customer will be notified by email. If approved, a refund will be processed, and credit will automatically be applied to the customer’s credit card or original method of payment. Some credit card companies may take longer for refunds to get officially posted. If a due refund is not yet showing up on your account, contact your credit card company or bank. If your credit card company or bank has no sign of a refund, please email us at contact@gorillapaper.com.